This document sets out the measures undertaken by the Cruising Association to ensure the ongoing safety of its staff and members following the lifting of Covid-19 restrictions on 19th July 2021.
Date of re-opening
The cabins continue to be available for our members subject to Government confirmation. Cabins will be booked in the usual manner, by contacting Reception on 020 7537 2828 and are subject to restrictions remaining eased. Any reversal of measures being eased will result in cabin bookings being cancelled. In the event of the CA cancelling cabin bookings, no payment will be taken.
All five cabins are now available for rent by CA members. Where possible, cabins will continue to be used on a rotation basis and cabins will remain free for one night after each stay, subject to availability.
When booking cabins, guests will be asked to provide card details over the phone, as usual. Payment will be processed on the morning of arrival and guests are not permitted to pay on arrival. The current cancellation policy will remain in place and can be viewed on the Cabin Accommodation page.
Guests are asked to inform Reception of their arrival and keys will be collected from the cabin key collection station located outside of the library on the first floor. Keys will be disinfected after each guest departs and will be left in a plastic bag with further cabin information inside. We encourage any guests entering the library to wear face coverings.
Any requests for late arrivals, usually collected from the bar, should be communicated to CA staff at the time of booking. Guests will be asked to collect the keys from the first-floor landing, rather than approaching the bar as per the normal procedures.
Use of the Lift
Members are permitted to use the lift in CA House but are asked to continue keeping a distance of 2m. Only one person, or one household is permitted as a time. We encourage use of the stairs where possible.
Breakfast facilities will remain available from the CA Mess, located on the first floor. Guests will be allocated a 15-minute slot between the times of 0800 and 0900 which must be scheduled at the time of booking.
Any guests wanting to use the CA Mess during the evening are permitted to do so, subject to no other cabin guests being present.
At the end of the breakfast slot (0900), a deep clean will be undertaken by our cleaning team.
Use of Shared Balconies
Members are permitted to use the shared balconies for cabins 1 and 2, and cabins 4 and 5, though we continue to recommend a 2m distance is kept at all times. Handrails and chairs will be cleaned after each stay.
Use of the CA Galley
The bar, commonly known as the ‘Galley’, will be open for table service from 18:00 weeknights and 12:00 on Saturday and Sunday. For further details on the use of the Galley, please see Covid-19 Implementation: Galley or speak to a member of staff when booking your cabin.
Use of the CA Library
The CA library remains open for our cabin guests. Booking is no longer required but we do respectfully request that visitors continue to wear face coverings where possible. We ask members to be considerate of staff who work in the library and request that an acceptable distance is maintained at all times.
Check out will remain at 0930 and members are asked to leave their keys at the key drop off point, located outside the library on the first floor. Cabin guests are asked to maintain a 2m distance during check out.
- Any cabin guest suspected to have COVID-19 symptoms (WHO website) is not permitted to enter or stay at CA House. In the event of a cabin cancellation due to COVID-19, no payment will be taken.
- It is recommended that all staff, tenants, visitors and cabin guests wear masks or suitable face coverings in communal areas. Staff are not required to wear masks at their workstations, but any member of staff working in the library is strongly encouraged to wear appropriate face coverings when members are present. For further guidance on the use of facemasks, please see see Face coverings at work.
- Any visitors who attend CA House without suitable face coverings may ask for a disposable mask, available from reception.
- In accordance with the NHS Test and Trace scheme, members may be contacted up to 21 days after their stay if there is a suspected case of Covid-19 at CA House which may impact the guest.
- Guests are asked to wash their hands for 20 seconds or use the hand sanitiser provided upon entry to the building. Members are also asked to wash/sanitise their hands after coming into contact with any common touch points, such as door handles, bannisters etc.
- Guests are also asked to continue observing the measures implemented at CA House which allow for appropriate distancing and safeguarding of other staff, visitors, tenants, and guests. Signage will remain on display throughout the building and further information will be emailed to guests prior to their arrival.
- To reduce the risk of infection spread, throws, cushions and magazine will not yet be reintroduced to the cabins. This decision will be reviewed on a regular basis.
- Windows will be kept open in vacant cabins to increase ventilation. If required, the heating will be switched on prior to a guest’s arrival.
- For the safety of staff, the cleaning team will not attempt to clean a cabin during a member’s stay. For members staying multiple nights, clean towels and additional tea/coffee can be requested from Reception.
- All linen will be professionally laundered by our contractor, County Linen in accordance with hygiene standards. Thermal disinfecting has always been considered sufficient for killing any virus and is the standard wash process used by the Healthcare industry. This involves maintaining a wash temperature of 71°C for a period of over three minutes. County Linen operated to this standard prior to the COVID-19 outbreak and will continue to do so going forward.
- Cleaning staff will always wear PPE, including masks and gloves.
Suspected COVID cases and guest self-isolation
If a guest is displaying signs of the COVID-19 virus while staying in a cabin, they should inform a member of staff, immediately return home and self-isolate where they are to minimise any risk of transmission and request a test. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on isolation. Any positive results must be shared with a member of CA House staff to ensure appropriate action can be taken.
In the event of a confirmed COVID-19 case, full cleaning will be undertaken in accordance with Government guidelines. Any due cabin guests will be informed of this, and a full refund will be issued if required.
In the event of an emergency or any questions relating to a cabin booking, please contact either:
Jeremy Batch, Receptionist: email@example.com
Lucy Gray, General Manager: firstname.lastname@example.org