This document sets out the measures undertaken by the Cruising Association to ensure the safety of its staff and members when re-opening CA House cabins.
Date of re-opening
The cabins will be available to members from Wednesday 8th July 2020. Cabins will be booked in the usual manner, by contacting Reception on 020 7537 2828 and are subject to lockdown measures remaining eased. Any reversal of the recent lockdown measures being eased will result in cabin bookings being cancelled. In the event of the CA cancelling cabin bookings, no payment will be taken.
One cabin will always remain out of use, meaning only four cabins are available to rent on any one night. Reserving one cabin allows any member who falls ill to self-quarantine for 14 days as required.
In addition, cabins will be used on a rotation basis and cabins will remain free for one night after each stay. If we become fully booked, this measure will be reviewed.
When booking cabins, guests will be asked to provide card details over the phone, as usual. Payment will be taken on the morning of arrival and guests are not permitted to pay on arrival. The current cancellation policy will remain in place and can be viewed on the Cabin Accommodation page.
Later and staggered check in times from 2pm will be set for each guest. This will be agreed and communicated with guests prior to arrival.
Guests are asked to inform Reception of their arrival and keys will be collected from the cabin key collection station located outside of the library on the first floor. Keys will be disinfected after each guest departs and will be left in a plastic bag with further cabin information inside. Guests are not permitted to enter the library at this time.
Any requests for late arrivals, usually collected from the bar, should be communicated to CA staff at the time of booking. Guests will be asked to collect the keys from the first-floor landing, rather than approaching the bar as per the normal procedures.
Use of the Lift
Members are permitted to use the lift in CA House but are asked to adhere to social distancing rules. Only one person, or one household is permitted at a time. We encourage use of the stairs where possible.
Breakfast facilities will remain available from the CA Mess, located on the first floor. Guests will be allocated a 15-minute slot between the times of 0800 and 0900 and must be scheduled at the time of booking.
Guests are asked to clean all surfaces used at the end of the allocated time slot with the cleaning products provided. Crockery and cutlery can be left on the shelf provided and will be removed by our cleaning staff later.
At the end of the breakfast slot (0900), a deep clean will be undertaken by our cleaning team.
Use of Shared Balconies
Members are permitted to use the shared balconies for cabins 1 and 2, and cabins 4 and 5. Social distancing must always be adhered to. Handrails and chairs will be cleaned after each stay.
Use of the CA Galley
The bar, commonly known as the ‘Galley’, will be opening for drinks only from Saturday 4th July and is available from 18:00 weeknights and 12:00 on Saturday and Sunday. For further details on the use of the Galley, please see the Covid-19 Implementation Programme: Galley or speak to a member of staff when booking your cabin.
Check out will remain at 0930 and members are asked to leave their keys at the key drop off point, located outside the library on the first floor. Cabin guests are asked to maintain social distancing during check out.
- Any cabin guest suspected to have COVID-19 symptoms (WHO website) is not permitted to enter or stay at CA House. In the event of a cabin cancellation due to COVID-19, no payment will be taken.
- CA staff must wear face masks when communicating at a close distance (2m) to cabin guests. Cabin guests are encouraged to do the same.
- The CA cabins will undergo a deep clean before re-opening, including the dismantling and cleaning of shower heads to remove any risk of legionella. In addition, chlorination of the CA House water tanks will also be undertaken.
- In accordance with the NHS Test and Trace scheme, members may be contacted up to 21 days after their stay if there is a suspected case of COVID19 at CA House which may impact the guest.
- Guests are asked to wash their hands for 20 seconds or use the hand sanitiser provided upon entry to the building. Members are also asked to wash/sanitise their hands after coming into contact with any common touch points, such as door handles, bannisters etc.
- Guests are also asked to observe the measures implemented at CA House which allow for appropriate social distancing and safeguarding of other staff, visitors, tenants, and guests. Signage has been erected throughout the building and further information will be emailed to guests prior to their arrival. For further details see Covid-19 Implementation Programme: CA House.
- All throws, cushions and magazines will be removed from the cabins prior to the re-opening date to limit the spread of germs/viruses between cabin guests.
- All linen will be professionally laundered by our contractor, County Linen in accordance with hygiene standards. Thermal disinfecting has always been considered sufficient for killing any virus and is the standard wash process used by the Healthcare industry. This involves maintaining a wash temperature of 71°C for a period of over three minutes. County Linen operated to this standard prior to the COVID-19 outbreak and will continue to do so going forward.
- Cleaning staff will always wear PPE, including masks and gloves.
Suspected COVID cases and guest self-isolation
If a guest is displaying signs of the COVID-19 virus while staying in a cabin, they should inform a member of staff, immediately self-isolate where they are to minimise any risk of transmission and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing.
This will apply to all guests that were present in the room. If the guest shows acute symptoms, has breathing difficulties or their life is at potential risk, seek medical help immediately.
In the event of a confirmed COVID-19 case, full cleaning will be undertaken in accordance with Government guidelines. Any due cabin guests will be informed of this and a full refund will be issued if required.
In the event of an emergency or any questions relating to a cabin booking, please contact either:
Jeremy Batch, Receptionist: email@example.com
Lucy Gray, General Manager: firstname.lastname@example.org