With the Galley (bar and restaurant) now fully open for drinks and food at CA House, this document sets out the measures undertaken by the Cruising Association to ensure the safety of its staff, members and visitors/patrons.
- The Galley kitchen underwent a deep clean prior to re-opening on 4th July 2020. All out of date stock was removed in line with waste management guidelines.
- Galley staff undertook COVID-19 related training, including hygiene, food preparation, social distancing and what to do if they become sick. This training is refreshed regularly.
- Table service only procedures have been implemented and further guidance is available below.
- In the event that lockdown measures ease and table service is no longer deemed mandatory, a Perspex screen fitted to the bar will be used for the safety of CA staff and patrons.
- A one-way system with appropriate signage has been implemented.
- Regular pest control checks have been undertaken by Rentokil and will continue going forward.
- Chlorination of the hot water tanks have been undertaken to remove the risk of legionella.
- The kitchen’s extraction unit has recently been cleaned (contractor: Rentokil) to increase ventilation and adhere to the required hygiene standards.
- Pre staff checks indicate that no member of staff falls within the vulnerable category and all are fit for work.
- A thorough check of the building and kitchen has been undertaken and the Food Standards Agency pre-opening checklist has been completed.
- The Galley reported its intentions to resume bar activities with the local authority as required.
Minimising the risk of COVID-19
- All staff and guests must adhere to the social distancing rules implemented in CA House. Further details can be found on the Covid-19 Implementation Programme: CA House page.
- CA staff, tenants and visitors must wear non-medical facemasks in communal areas. For further guidance on the use of facemasks please see details on the UK Government website: Face coverings at work.
- Galley staff will always wear facemasks.
- Patrons are required to wear facemasks in the Galley and communal areas except when eating/drinking. Masks or suitable face coverings are mandatory at all other times.
- Any visitors who attend CA House without suitable face coverings may ask for a disposable mask, available from the bar.
- Guests and staff are asked to wash their hands for 20 seconds or use the hand sanitiser provided upon entry to the building. Members, staff and visitors are also asked to wash/sanitise their hands after coming into contact with any common touch points, such as door handles, bannisters etc.
- Any guests or staff showing symptoms of COVID-19 must not enter the premises. If any guests or staff suspect that they have contracted COVID-19, this should be reported to a member of staff on 020 7537 2828 or firstname.lastname@example.org. A full list of symptoms is available on the WHO website.
- In the event that any member of staff shows symptoms of COVID-19, self-isolation must be imposed, and a test taken immediately after consultation with a medical professional via 111. Positive tests will result in the building being closed for deep cleaning. Any other illnesses will require the member of staff to recover at home until they are fit to return to work.
- A one-way system on the ground floor will be used during the Galley opening hours. All guests must enter the building through main door and leave via the designated patio door. Any disabled patrons requiring wheelchair access are permitted to use the usual route of entry/egress.
- As of 24th September 2020, queuing for the bar will not be permitted. The Galley will operate table service only and patrons will be directed to a table and given all relevant instructions and house rules by a member of staff. All orders will be taken by a designated member of staff and payment will be taken at the table. Customers are not permitted to approach the bar to place orders or pay for food/drinks.
- To meet requirements for the NHS Test and Trace scheme, customers are asked to provide contact details, including full name, email address and phone number. For group visits, customers are required to provide details from one group member only. Details will be held securely for 21 days only and will be destroyed immediately thereafter. Visitors will only be contacted should a suspected or known case of COVID-19 impact them.
- Patrons wishing to use the patio will be provided with disposable drinkware to limit the risk of spreading infection. A bin for disposal will be situated on the patio and will be emptied regularly in accordance with hygiene and waste management standards.
- A patrol of the patio and Assembly Room will be conducted periodically to ensure social distancing measures are being adhered to.
- All seating areas, including chair backs, armrests and tables will be cleaned after each patron has left.
- More frequent cleaning of common touchpoints will commence every 60 minutes, subject to customer occupancy levels and a deep clean commencing at the end of each day. More commonly used items, such as trays, trolleys and card machines will be cleaned after each use.
- Gatherings should only be occurring in groups of up to 6. Any groups breaching this rule will be asked to vacate the premises.
- The limit of guests permitted on the patio at any one time is 24. Posters advising maximum numbers are displayed. Guests are not permitted to stand and are advised that once the tables are full, we have reached full capacity and entry will be refused.
- The limit of guests permitted in the Assembly Room/bar at any one time is 20. Posters advising maximum numbers are displayed throughout. This will be reviewed periodically.
- Music will be kept to a minimum to prevent patrons from resorting to close distance communication, resulting in an increased risk.
- Paper menus will not be used at this time. For food and drinks options, guests are asked to speak to a member of staff or view the easily accessible blackboard menu on display.
- CA House will close at 10pm in accordance with Government guidelines.
- Any visitors who do not adhere to CA House rules will be asked to leave. Staff retain the right to refuse service to anyone who in breach of these rules or is abusive to staff.
Staff Procedures for Food/Drink Preparation
- Due to shift patterns, there are no overlapping shifts, meaning that bar staff will arrive and leave together.
- Staff are asked to ensure all uniform is washed at the end of every shift.
- Staff are required to further increase the frequency of hand washing and surface cleaning as detailed above. Any common touch points, such as tills, trays, trolleys etc, should be cleaned immediately after use.
- All staff must wear masks at all times.
- When wearing a face covering, staff are advised to avoid touching their faces or face coverings, as this could contaminate them with germs from their hands. Staff are also asked to change their face coverings if they become damp or if they’ve touched them, and at the start of each shift. If the material is washable, wash in line with manufacturer’s instructions. If non-washable, masks should be disposed of in the usual waste.
- It is not always possible to adhere to social distancing guidelines when preparing food in the small Galley kitchen. Due to this, staff are always required to wear gloves and masks and must keep the number of staff and the duration tasks to a minimum where possible.
- Where possible, a designated member of staff preparing food will remain in the kitchen. Front of house staff will limit their time spent in the kitchen to food collection, and other vital tasks, only.
- Cutlery and condiments will be provided with food when it is served and will be cleaned in accordance with food hygiene standards after each use.
- Access to walk-in pantries, fridges and freezers, for example, will be reduced to only one person at a time.
- Staff must wash their hands after handling customer items and before moving onto another task. For example, after collecting used plates for cleaning and before serving food to another table.
- Only one member of staff is permitted in the cold store at any one time. All surfaces touched should be sanitised after use.
All deliveries must be handled in line with social distancing measures. Staff must stand a minimum of 2m away from delivery drivers and must sanitise all items, and surfaces touched, immediately. Details on social distancing will be available throughout the building for any inbound deliveries.
All sales must be made using contactless payment where possible. Cash will not be accepted and all payments must be taken at the table, not the bar. The card machine will be cleaned after each use.
Table service only will be adopted from 24th September 2020. Galley guests are not permitted to approach the bar. All patrons are asked to adhere to all other social distancing measures implemented at CA House, details of which are displayed throughout the building.
CA House visitors are permitted to use the toilet facilities located on the ground and first floors but must wear a mask/face covering when doing so. Patrons are asked to adhere to the social distancing measures including a one-way door system in the Assembly Room. Sufficient signs have been erected to aid with social distancing measures and one-way systems. Toilets are cleaned, and rubbish disposed of, on a daily basis and patrons are asked to sanitise their touch points before and after use.
Members are permitted to use the lift in CA House but are asked to adhere to social distancing rules. Only one person, or one household is permitted at a time. We encourage the use of the stairs where possible.
These procedures will be reviewed weekly to ensure they are effective to provide a COVID-19 secure operation for both guests and staff. Any improvements identified will be implemented and communicated promptly.
In the event of an emergency or any questions relating to a Galley visit, please contact either:
Ania Muchla, Catering Manager: email@example.com
Lucy Gray, General Manager: firstname.lastname@example.org