Covid-19 Implementation Programme: Galley

Introduction

The bar, commonly known as the Galley, remains open for table service. Subject to government guidelines, this document sets out the measures undertaken by the Cruising Association to ensure the safety of its staff, members and visitors/patrons.

Minimising the risk of COVID-19

We continue to encourage all staff and guests to remain 2m apart where possible, as per the Covid-19 Implementation Programme: CA House page.
It is recommended that all guests continue to wear face coverings in all common areas of CA House. For further details on face covering please see Face coverings at work
Any visitors who attend CA House without suitable face coverings may ask for a disposable mask, available from the bar.
Guests and staff are asked to wash their hands for 20 seconds or use the hand sanitiser provided upon entry to the building. Members, staff and visitors are also asked to wash/sanitise their hands after coming into contact with any common touch points, such as door handles, bannisters etc.
Any guests or staff showing symptoms of COVID-19 must not enter the premises. If any guests or staff suspect that they have contracted COVID-19, this should be reported to a member of staff on 020 7537 2828 or generalmanager@theca.org.uk. A full list of symptoms is available on the WHO website.
In the event that any member of staff shows symptoms of COVID-19, self-isolation must be imposed, and a test taken immediately after consultation with a medical professional via 111. Positive tests will result in the building being closed for deep cleaning. Any other illnesses will require the member of staff to recover at home until they are fit to return to work.
A one-way system on the ground floor will remain in place during the Galley opening hours. All guests must continue to enter the building through the designated patio door (closest to the bar) and leave via the patio door closest to the marina, or the main door. Any disabled patrons requiring wheelchair access are permitted to use the usual route of entry/egress.
Table service will remain in place, and we ask that patrons do not queue at the bar.
QR codes will remain on display throughout CA House to encourage the use of NHS Test and Trace. We will also continue to offer an alternative method of recording entry, if guests request to leave their details, which will ask for full name, email address and phone number. Details will be held securely for 21 days only and will be destroyed immediately thereafter. Visitors will only be contacted should a suspected or known case of COVID-19 impact them.
A patrol of the patio and Assembly Room will continue to be conducted periodically.
All seating areas, including chair backs, armrests and tables will be cleaned after each patron has left.
Frequent cleaning of common touchpoints will commence every 60 minutes, subject to customer occupancy levels and a deep clean will commence at the end of each day. More commonly used items, such as trays, trolleys and card machines will be cleaned after each use.
All restrictions on numbers will be eased and patrons are permitted to sit with any number of other guests.
Paper food menus will be provided to visitors on request. After each use, menus will be disposed of.
Windows at either end of the Assembly Room will remain open to increase ventilation.

Staff Procedures for Food/Drink Preparation

Due to shift patterns, there are no overlapping shifts, meaning that bar staff will arrive and leave together.
Staff must undertake a lateral flow test once per week. Any positive results must be communicated to the General Manager immediately and the staff member must self-isolate straight away.
Staff are asked to ensure all uniform is washed at the end of every shift.
Staff are required to further increase the frequency of hand washing and surface cleaning as detailed above. Any common touch points, such as tills, trays, trolleys etc, should be cleaned immediately after use.
All staff are asked to wear masks when serving customers and/or preparing food/drinks.
When wearing a face covering, staff are advised to avoid touching their faces or face coverings, as this could contaminate them with germs from their hands. Staff are also encouraged to change their face coverings if they become damp or if they’ve touched them, and at the start of each shift. If the material is washable, wash in line with manufacturer’s instructions. If non-washable, masks should be disposed of in the usual waste.
It is not always possible to adhere to social distancing guidelines when preparing food in the small Galley kitchen. Due to this, staff are always required to wear gloves and masks and must keep the number of staff and the duration tasks to a minimum where possible.
Cutlery and condiments will be provided with food when it is served and will be cleaned in accordance with food hygiene standards after each use.
Access to walk-in pantries, fridges and freezers, for example, will be reduced to only one person at a time.
Staff must wash their hands after handling customer items and before moving onto another task. For example, after collecting used plates for cleaning and before serving food to another table
Only one member of staff is permitted in the cold store at any one time. All surfaces touched should be sanitised after use.

Deliveries

It is recommended that staff stand a minimum of 2m away from delivery drivers and must sanitise all items, and surfaces touched, immediately.

Payments

All sales must be made using contactless payment where possible and the card machine will be cleaned after each use.

Service

Table service will remain in operation at all times and patrons are asked not to order from the bar.

Other Facilities

CA House visitors are permitted to use the toilet facilities located on the ground and first floors, but we request the use of a mask/face covering when doing so. Sufficient signs are on display to aid with movement around CA House and its one-way systems. Toilets are cleaned, and rubbish disposed of daily.

Patrons are permitted to use the lift in CA House but we ask that only one person, or one household do so at any one time. We encourage the use of the stairs where possible.

Further Information

These procedures will be reviewed weekly to ensure they are effective to provide a COVID-19 secure operation for both guests and staff. Any improvements identified will be implemented and communicated promptly.

In the event of an emergency or any questions relating to a Galley visit, please contact either:

Ania Muchla, Catering Manager: galley@theca.org.uk

Lucy Gray, General Manager: generalmanager@theca.org.uk